Frequently Asked Questions
Everything you need to know about our premium organic blends.
Are your teas certified organic?
Yes, all our teas are 100% USDA Certified Organic. We work exclusively with farmers who avoid synthetic pesticides and fertilizers to ensure the purest flavor and highest health benefits.
How should I store my loose leaf tea?
To maintain freshness, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. Our airtight resealable pouches are designed specifically for this purpose.
What is your shipping policy?
We offer free standard shipping on all orders over $50. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
Do you offer samples before I commit to a full size?
We offer a 'Discovery Sampler Pack' which includes small portions of our five most popular blends, allowing you to find your favorite flavor before purchasing a larger tin.
Can I return tea if I don't like the taste?
Due to the perishable nature of food products, we cannot accept returns on opened tea. However, if there is an issue with your order or quality concerns, please contact our support team within 14 days for a resolution.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.